Learning Support & Development Specialist I

Responsibilities

• Provide Tier 2 application support and troubleshooting for LMS platforms, third-party textbook integrations, and web conferencing tools
• Assist users with technical issues involving browsers, operating systems, and hardware
• Support term start processes, including course quality assurance, template validation, and course publishing
• Configure and troubleshoot third-party integrations and academic technology tools
• Utilize automation tools such as Power Automate, Canvas API, and RPA workflows to process updates at scale
• Develop and maintain HTML documentation and knowledgebase articles
• Test and evaluate new and emerging educational technologies

Requirements

• Associate’s degree or completion of a minimum 18-month post-secondary program
• Concentration in Computer Science, Information Technology, or a closely related field
• Technical aptitude with web conferencing tools and understanding of computer hardware/operating systems
• Proficiency with Microsoft Office 365, including Teams and SharePoint
• Strong customer service and interpersonal communication skills

Preferred Qualifications

• At least one year of experience in eLearning support or IT support
• Experience supporting Learning Management Systems, particularly Canvas
• Experience with third-party academic integrations such as Pearson or McGraw Hill
• Basic to intermediate knowledge of HTML and CSS
• Experience with Robot Process Automation (RPA) tools

Benefits

• 100% tuition coverage for one undergraduate and one graduate degree
• Annual 6% retirement gift plus 4% matching contribution
• Comprehensive medical, dental, and vision coverage
• 18 days of personal leave in the first year plus 9+ paid holidays

About the Company

Embry-Riddle Aeronautical University is the world’s largest aviation and aerospace university. Celebrating 100 years of leadership, the university serves more than 30,000 students globally through residential campuses and a vast Worldwide network.