Learning Coordinator

Responsibilities

• Conduct regular audits of trainer delivery, adherence to SOPs, and use of training materials
• Provide structured coaching and feedback to trainers to improve effectiveness and engagement
• Lead onboarding sessions for PM shift new hires
• Track and report on new hire training progress, productivity ramp-up, and early retention
• Maintain onboarding and skill development dashboards in Google Sheets
• Manage cross-training completions and progress across departments
• Serve as the primary point of contact for PM training operations when the Learning Manager is unavailable
• Lead trainer meetings to communicate updates and performance expectations
• Support change management initiatives by reinforcing updated SOPs and training content

Requirements

• Bachelor's degree
• 2–3 years of training, facilitation, or learning & development experience
• Experience in a warehouse or operations environment preferred
• Demonstrated leadership or supervisory experience
• Strong proficiency in Google Sheets (formulas, pivot tables, reporting)
• Strong verbal and written communication skills
• Ability to provide constructive coaching and manage conflict
• Analytical thinking skills to interpret training data
• Ability to lift up to 25 pounds and stand/walk for the duration of a shift

About the Company

Founded in 2018, Quince is a direct-to-consumer (DTC) tech company disrupting the retail industry by leveraging AI, analytics, and automation to provide high-quality essentials at low prices through sustainable and fair production models.