Learning and Development Officer

Responsibilities

• Adhere to the ADDIE methodology and adult learning theories for instructional design
• Identify and interview subject matter experts to determine business and performance requirements
• Determine learning goals and develop appropriate instructional solutions and training plans
• Develop high-quality instructional materials including design documents, video scripts, storyboards, eLearning, and job aids
• Manage the content review process to ensure high-quality final project deliverables
• Design and conduct surveys, tests, and focus groups to evaluate learning solutions
• Analyze existing training to identify improvement opportunities for effectiveness and retention
• Collaborate with global learning and development team members

Requirements

• At least 2 years of related work experience in a contact center environment
• Certification in Adult Learning, Assessment of Learning Styles, or Curriculum Design
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook) and Visio
• Experience with eLearning tools such as Captivate or Articulate
• Strong problem-solving, analytical, and decision-making skills
• Excellent written and verbal communication, presentation, and classroom management skills

About the Company

Helpware provides high-impact learning solutions and business process outsourcing to improve the skills and performance of employees and leaders.