Leader for Administration and Customer Service

About the Company

FIAS delivers user-friendly, environmentally friendly, and efficient waste solutions to 10 municipalities in the Nord-Østerdal and Røros regions. With 64 engaged employees, we focus on waste collection and treatment for households and businesses, operating recycling stations and compost production with a strong commitment to service and sustainability.

Responsibilities

• Follow up on customer service and subscriber management
• Process and follow up on cases according to current regulations
• Help build good routines for administration, documentation, and archiving
• Participate in the implementation of new digital solutions and work processes
• Act as a contact point for subscribers, municipalities, and partners
• Contribute to the development of services and a high-quality customer experience

Requirements

• Relevant higher education, preferably in administration, public management, or leadership
• Experience in public administration with understanding of laws and regulations
• Experience in administrative work, customer service, or service management
• Strong digital competence and interest in process improvement
• Experience with case management, archiving, or digital professional tools is an advantage

Preferred Qualifications

• Ability to work structured and planned while balancing service quality and regulatory compliance
• Strong communication skills across different target groups
• Development-oriented mindset with a focus on efficiency and system understanding