Lead Teller

Responsibilities

• Act as a primary resource for resolving complex client servicing issues and troubleshooting problems.
• Coach and mentor tellers to enhance operational effectiveness and the overall client experience.
• Manage day-to-day teller line duties, including scheduling, staffing, and overseeing operational standards.
• Ensure branch compliance with all regulatory, security, and internal audit controls.
• Identify financial wellness opportunities during client interactions and transition clients to Bankers.
• Support the Branch Manager with the onboarding and training of new teller team members.
• Accurately process cash transactions, including deposits and withdrawals, while maintaining strict balancing guidelines.

Requirements

• High School Diploma, GED, or equivalent business experience.
• Minimum of 3 years of experience in client relationship management.
• Minimum of 3 years of experience in cash handling.
• Proficiency with Windows-based applications and calculators.
• Demonstrated leadership, teamwork, and motivational skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.

Preferred Qualifications

• Possession of a Notary License.

About the Company

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. For 200 years, Key has opened doors in our communities, providing a supportive, inclusive, and flexible work environment where colleagues and communities can thrive.