Lead Teller

Responsibilities

• Manage day-to-day teller line operations, including scheduling, staffing, and overseeing operational standards.
• Act as a primary resource for identifying and resolving complex client servicing issues.
• Coach and mentor tellers to enhance the client experience and ensure operational effectiveness.
• Ensure branch compliance with all regulatory, security, and internal audit controls.
• Listen to clients to uncover financial needs and transition them to Bankers for deeper financial wellness conversations.
• Support the Branch Manager in onboarding and training new team members.
• Accurately process cash transactions, including deposits, withdrawals, and balancing cash drawers.

Requirements

• High School Diploma, GED, or equivalent business experience.
• 3+ years of experience in client relationship management.
• 3+ years of experience in cash handling.
• Proficiency with Windows-based applications and calculators.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Preferred Qualifications

• Notary License.

Benefits

• Base hourly rate range of $18.75 - $25.00 per hour.
• Eligibility for incentive compensation, including production, commission, and/or discretionary incentives.
• Comprehensive benefits package (refer to company website for full details).

About the Company

KeyBank is an organization committed to helping clients, colleagues, and communities thrive. With a 200-year history, KeyBank provides a supportive, inclusive work environment with opportunities for professional growth and career advancement.