Lead Teller

Responsibilities

• Act as a primary resource for identifying and resolving complex client servicing issues
• Coach and mentor tellers to enhance client experience and operational effectiveness
• Manage day-to-day teller line duties, including scheduling and staffing
• Ensure branch compliance with regulatory, security, and internal audit controls
• Listen to clients to uncover financial needs and transition them to bankers for deeper wellness conversations
• Support the Branch Manager in onboarding and training new team members
• Accurately process cash transactions and maintain balanced cash drawers

Requirements

• High School Diploma, GED, or equivalent business experience
• 3+ years of experience in client relationship management
• 3+ years of experience in cash handling
• Proficiency with Windows-based PC applications and calculators
• Strong organizational skills and the ability to manage multiple tasks
• Demonstrated ability to lead, motivate, and foster teamwork

Preferred Qualifications

• Notary License

About the Company

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. We provide a supportive, inclusive work environment with opportunities to grow your career while helping our clients and communities thrive.