Lead Teller

Responsibilities

• Act as a primary resource for resolving complex client servicing issues and troubleshooting problems.
• Coach and mentor tellers to enhance the client experience and ensure operational effectiveness.
• Manage day-to-day teller line duties, including scheduling, staffing, and overseeing operational standards.
• Identify financial wellness opportunities during client conversations and transition clients to Bankers.
• Ensure branch compliance with all regulatory, security, and internal audit controls.
• Support the Branch Manager with the onboarding and training of new teller team members.
• Accurately process cash transactions, including deposits and withdrawals, while maintaining balanced cash drawers.

Requirements

• High School Diploma, GED, or equivalent business experience.
• 3+ years of experience in client relationship management.
• 3+ years of experience in cash handling.
• Proficiency with Windows-based applications and calculators.
• Demonstrated leadership, organizational, and multitasking skills.
• Ability to work on Saturdays as directed by management.

Preferred Qualifications

• Possession of a Notary License.

About the Company

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. For 200 years, Key has opened doors in our communities, providing a supportive, inclusive, and flexible work environment where colleagues and communities can thrive.