Lead Teller

Responsibilities

• Act as a primary resource for identifying and resolving complex client servicing issues.
• Coach and mentor tellers to enhance the client experience and operational effectiveness.
• Manage day-to-day teller line duties, including scheduling, staffing, and overseeing operational standards.
• Ensure branch compliance with regulatory, security, and internal audit controls.
• Listen to clients to uncover financial needs and transition them to Bankers for deeper financial wellness conversations.
• Support the Branch Manager in onboarding and training new team members.
• Accurately process cash transactions, including deposits, withdrawals, and balancing cash drawers.

Requirements

• High School Diploma, GED, or equivalent business experience.
• Minimum of 3 years of demonstrated superior client relationship skills.
• Minimum of 3 years of experience in cash handling.
• Proficiency with Windows-based applications and calculators.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to work on Saturdays as directed by management.

Preferred Qualifications

• Notary License.

About the Company

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. For 200 years, Key has opened doors in our communities, providing a supportive, inclusive, and flexible work environment where clients, colleagues, and communities can thrive.