Lead Teller

Responsibilities

• Manage day-to-day teller line operations, including scheduling and staffing.
• Act as a primary resource for resolving complex client servicing issues and troubleshooting.
• Coach and mentor tellers to enhance client experience and operational effectiveness.
• Ensure branch compliance with regulatory, security, and internal audit controls.
• Identify financial wellness opportunities and transition clients to Bankers for deeper conversations.
• Support the Branch Manager with onboarding and training new team members.
• Accurately process cash transactions, including deposits, withdrawals, and balancing cash drawers.

Requirements

• High School Diploma, GED, or equivalent business experience.
• 3+ years of experience in client relationship management.
• 3+ years of experience in cash handling.
• Proficiency with Windows-based PC applications and calculators.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Preferred Qualifications

• Notary License.

About the Company

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. For 200 years, Key has opened doors in our communities, providing a supportive, inclusive, and flexible work environment where colleagues and communities can thrive.