Lead Teller

Responsibilities

• Manage day-to-day teller line operations, including scheduling, staffing, and overseeing operational standards.
• Act as a primary resource for identifying and resolving complex client servicing issues.
• Coach and mentor tellers to enhance the client experience and ensure operational effectiveness.
• Process cash transactions accurately and securely, including deposits, withdrawals, and balancing cash drawers.
• Identify financial wellness opportunities during client conversations and transition clients to Bankers for deeper discussions.
• Ensure branch compliance with all regulatory, security, and internal audit controls.
• Support the Branch Manager in onboarding and training new team members.

Requirements

• High School Diploma, GED, or equivalent business experience.
• Minimum of 3 years of experience in client relationship management.
• Minimum of 3 years of experience in cash handling.
• Proficiency with Windows-based PC applications and calculators.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Strong organizational and time management skills.

Preferred Qualifications

• Notary License.

About the Company

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. For 200 years, Key has opened doors in our communities, providing a supportive, inclusive, and flexible work environment where clients, colleagues, and communities can thrive.