Lead Teller

Responsibilities

• Manage day-to-day teller line operations, including scheduling, staffing, and overseeing operational standards.
• Act as a primary resource for identifying and resolving complex client servicing issues.
• Coach and mentor tellers to enhance the client experience and improve operational effectiveness.
• Listen to clients to uncover financial needs and transition them to Bankers for deeper financial wellness conversations.
• Ensure branch compliance with all regulatory, security, and internal audit controls.
• Support the Branch Manager in onboarding and training new team members.
• Accurately process cash transactions, including deposits and withdrawals, and maintain balanced cash drawers.

Requirements

• High School Diploma, GED, or equivalent business experience.
• 3+ years of experience in client relationship management.
• 3+ years of experience in cash handling.
• Proficiency with Windows-based applications and calculators.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to work on Saturdays as directed by management.

Preferred Qualifications

• Valid Notary License.

About the Company

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. For 200 years, Key has opened doors in our communities, providing a supportive, inclusive, and flexible work environment where clients, colleagues, and communities can thrive.