Lead Technical Services Engineer

About the Company

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. Over 5,000 global brands rely on impact.com to power more than 225,000 partnerships.

Responsibilities

• Lead end-to-end onboarding engagements, including technical implementation and coordination across internal teams and client stakeholders
• Own and drive technical integration delivery for new clients
• Design and refine onboarding and implementation best practices to improve efficiency and scalability
• Manage incoming support requests on ticketing platforms and take end-to-end ownership of customer technical issues
• Triage issues and escalate to appropriate teams as needed
• Manage, plan, design, and implement advanced technical integrations
• Enrich client knowledge bases with relevant technical documentation
• Provide technical support during the sales process and support internal projects

Requirements

• 6+ years in a senior technical role within a SaaS or digital marketing environment
• Extensive hands-on experience with HTML, JavaScript, SQL, and REST APIs
• Proven ability to design, implement, and troubleshoot complex technical integrations
• Experience leading or owning technical onboarding engagements
• Strong problem-solving skills and a customer-centric communication style
• Experience applying AI to real-world challenges
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience

Preferred Qualifications

• Strong understanding of SaaS platforms and enterprise client solutions
• Affiliate or partnership marketing experience is a plus