Lead Technical Services Application Scientist

Responsibilities

• Provide high-level technical support and troubleshooting for customer assay questions related to reagents, consumables, and NGS issues
• Lead root cause investigations through experiment design, study execution, and data analysis
• Conduct bench-level experiments and prepare detailed technical reports and protocols
• Lead the development of training materials and provide technical training to internal and external customers
• Collaborate with development and marketing teams to provide technical input for new product implementation and design
• Identify process gaps and implement improvements to products and team workflows
• Mentor team members and lead complex-level projects and core teams
• Communicate customer feedback and "voice of customer" to development teams to drive product enhancements

Requirements

• Bachelor's Degree in Life Sciences or a related field
• 10+ years of experience in the life sciences industry
• 5+ years of experience in molecular diagnostics or a clinical laboratory setting
• 5+ years of experience working with Next Generation Sequencing (NGS)
• Advanced proficiency in molecular biology techniques and Real-Time PCR assays
• Strong knowledge of CAP, CLIA, IVDR, and FDA regulations
• Advanced data analysis skills and understanding of statistical/mathematical methods in biology
• Ability to travel up to 35% for work-related duties

Preferred Qualifications

• Master's Degree in Life Sciences
• 10+ years of experience in a regulated medical device field (e.g., ISO 13485, FDA GMP)
• 7+ years of experience working within quality system regulations
• 7+ years of experience analyzing data using tools such as JMP statistical software
• 5+ years of experience in a technical support function
• Demonstrated knowledge of laboratory chemistry

Benefits

• Paid time off including vacation, holidays, and volunteering
• Paid leave for parents and caregivers
• Retirement savings plan
• Comprehensive health benefits including medical, prescription drug, dental, and vision coverage
• Wellness support

About the Company

Exact Sciences is dedicated to changing how the world prevents, detects, and guides treatment for cancer. We provide patients and clinicians with the clarity needed to make confident decisions through innovative molecular diagnostics.