Lead Technical Program Manager - Process Engineering

Responsibilities

• Design and document customer and operational journeys using BPMN 2.0 standards in Signavio
• Focus on fraud detection, transaction monitoring, AML/KYC, sanctions screening, and case management processes
• Ensure processes embed legal, compliance, and risk requirements while maintaining strong customer experience outcomes
• Collaborate with Legal, Compliance, Risk & Control, Operations, and Product teams to validate design accuracy
• Analyze current-state processes to identify gaps, bottlenecks, and automation opportunities
• Recommend process enhancements to improve efficiency, control effectiveness, and fraud prevention
• Support the integration of LLM-based tools for SOP drafting and knowledge management
• Manage process-related change tickets and updates in JIRA, maintaining strong hygiene and traceability

Requirements

• Experience in process design or business analysis within retail banking or wealth management
• Understanding of fraud and financial crime frameworks, including AML, KYC, and sanctions screening
• Working knowledge of BPMN 2.0 and proficiency in Signavio or similar BPM tools
• Experience using JIRA for workflow management and Confluence for documentation
• Ability to synthesize regulatory and business requirements into clear process logic
• Strong analytical and problem-solving skills focused on simplification and efficiency
• Excellent written and verbal communication skills for presenting to senior stakeholders

Preferred Qualifications

• Exposure to the UK retail banking landscape, products, and regulation
• Consulting experience with large-scale transformation initiatives in retail banking
• Exposure to AI/LLM-assisted process or documentation design tools
• Experience specifically within fraud, financial crime, payments, or servicing functions

About the Company

JPMorgan Chase is a leading global financial services firm that empowers employees to grow their careers and make a real impact. We value curiosity, collaboration, and a commitment to excellence as we build the future of digital banking.