Lead Supervisor I

Responsibilities

• Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences.
• Act as a Brand Ambassador, embodying Coach values and increasing brand awareness.
• Lead the implementation of company initiatives and support full business operations.
• Monitor and analyze sales data to identify trends and make recommendations for store performance.
• Support the store with recruiting, interviewing, performance evaluations, and high-level training.
• Provide feedback and guidance to improve individual performance and hold the team accountable to KPIs.
• Mentor the team on clienteling strategies to build long-term customer relationships.
• Ensure team compliance with company policies, procedures, and operational standards.

Requirements

• 1+ years of experience in managing a competitive retail space at a Lead Supervisor level.
• Ability to lift and carry at least 25 pounds regularly, and up to 50 pounds occasionally.
• Physical ability to bend, reach, stretch, kneel, climb, and maneuver through the sales floor and stockroom.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid paternity and maternity leave.
• Commuter benefits.
• Disability insurance.
• Tuition assistance.

About the Company

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, we are a global house of brands committed to innovation, inclusivity, and stretching what’s possible. We create beautiful, high-quality products designed to help our customers express their true selves.