Lead Store Advisor

Responsibilities

• Embody and communicate brand philosophy, values, and culture to customers and staff
• Supervise, mentor, and motivate a team of Store Advisors
• Maintain in-depth knowledge of product technical specifications and company initiatives
• Contribute ideas for merchandising, store events, and community activities
• Manage inventory tasks including product orders and stock level accuracy
• Uphold visual merchandising standards to create a premium shopping experience
• Act as primary contact for store leadership, IT, and Facility Management regarding operational matters
• Train the team on Back of House (BoH) processes and standard procedures

Requirements

• 2-3 years of experience in retail operations or customer-focused environments
• At least one year of experience leading teams or managing projects
• Exceptional communication and interpersonal skills
• Ability to maintain high visual merchandising standards
• Availability to work weekends, evenings, and holidays as needed

Preferred Qualifications

• Experience in the Outlet, Running, Fashion, or Sports industry

About the Company

On's Retail team brings the brand and products to life through immersive, design-led spaces. The team values authenticity, collaboration, and a relentless drive for excellence.