Lead Specialist

Responsibilities

• Serve and engage customers through various channels including phone, chat, and WhatsApp to identify needs and ensure efficient service.
• Qualify leads and perform preliminary quotes to provide strategic information to the sales team.
• Partner with the sales department to facilitate information transfer and accelerate business negotiations.
• Monitor the customer and lead journey through consistent follow-ups to maximize conversion rates.
• Manage and update the sales pipeline within Salesforce to ensure accurate interaction records.
• Prospect new customers and develop market presence using SDR techniques and product training.

Requirements

• Completed degree in Administration, Marketing, Sales, or a related field.
• Proven experience in industrial sales and customer service.
• Strong problem-solving skills and the ability to respond to client needs efficiently.
• Demonstrated ability in lead qualification.

Preferred Qualifications

• Proficiency in navigating TOTVS, CRM, or Salesforce software.

About the Company

Ingersoll Rand is a global leader committed to making customers successful through bold aspirations, integrity, and inspired teams. We foster a diverse workforce and act with an ownership mindset to improve the lives of our customers and communities.