Lead Solution Engineer

Responsibilities

• Work with regional sales teams to convert prospects to customers
• Prepare and deliver bespoke technical product demonstrations at client meetings, webinars, and customer events
• Deliver product messaging through whiteboard presentations, proof of concept management, and RFP response documents
• Perform complex workflow analysis and examine interactions between Freshworks and customer infrastructure
• Collect and convey customer requirements to central product management
• Collaborate with sales, product management, and client services to execute sales strategy
• Train sales teams on product suites, technical aspects, and new features

Requirements

• 5+ years of relevant experience in technical solution engineering
• Experience in SaaS or software product environments
• Knowledge of ITSM/ITIL methodologies and cloud-based infrastructure
• Experience working on complex sales cycles in Mid-Market and Enterprise segments
• Native level written and oral communication skills in English
• Strong presentation and demonstration skills

Preferred Qualifications

• Proficiency in other European languages
• Experience in the ITIL/ITSM domain

About the Company

Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results.