Lead - SD Management

Responsibilities

• Create and facilitate huddle sessions to equip staff with fundamental skills and knowledge
• Conduct BQ and remedial training for associates in nesting, including floor interventions
• Deliver new hire training to ensure a strong learning experience and readiness to meet production goals
• Partner with quality and training managers to identify skill and knowledge gaps behind performance trends
• Prepare training content for BQ interventions and support learning updates and new launches

Requirements

• Excellent data mining skills
• Ability to interpret data, identify trends, and suggest improvements
• Strong verbal and written communication skills
• Demonstrated leadership skills and ability to drive improvements
• Ability to evaluate business implications beyond traditional role boundaries

About the Company

Sutherland Global Services is a global business transformation company providing integrated back-office and customer service support. Headquartered in Rochester, New York, USA, Sutherland employs over 38,000 professionals across 61 global delivery centers.