Lead Retail Associate

Responsibilities

• Drive sales results through consistent execution of daily retail operations
• Support back-of-house operations and maintain stockroom organization
• Manage retail systems including POS, inventory management, and credit card machines
• Coach and train Retail Associates to ensure an exemplary fan experience
• Perform "Manager on Duty" responsibilities as required
• Provide operational support during home game shifts, including pre-game, in-game, and post-game
• Identify opportunities to improve processes, products, or fan experiences

Requirements

• Must be at least 18 years of age
• Previous experience in retail, customer service, or hospitality preferred
• Ability to work a flexible schedule, including evenings, weekends, holidays, and home games
• Strong communication, interpersonal, and teamwork skills
• Ability to stand, walk, bend, and move throughout scheduled shifts
• Ability to lift, carry, and move merchandise weighing up to 25 pounds
• High school diploma or equivalent experience preferred

About the Company

Fanatics Commerce is the global leader in licensed sports merchandise. We operate a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues and teams worldwide. We are dedicated to enhancing the fan experience through innovation and a BOLD leadership mindset.