Lead Retail Associate

Responsibilities

• Drive sales results through consistent execution of daily retail operations
• Support back-of-house operations and maintain stockroom organization
• Manage retail systems including POS, inventory management, and credit card machines
• Coach and train Retail Associates to ensure an exemplary fan experience
• Perform "Manager on Duty" responsibilities as required
• Support home game shifts, including pre-game, in-game, and post-game operations
• Identify opportunities to improve processes, products, or fan experiences
• Utilize digital tools and data to inform decisions and enhance performance

Requirements

• Must be at least 18 years of age
• Previous experience in retail, customer service, or hospitality preferred
• Ability to work a flexible schedule, including evenings, weekends, holidays, and home games
• Strong communication, interpersonal, and teamwork skills
• Ability to stand, walk, bend, and move throughout scheduled shifts
• Ability to lift, carry, and move merchandise weighing up to 25 pounds
• High school diploma or equivalent experience preferred

About the Company

Fanatics Commerce is the global leader in licensed sports merchandise. We operate a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues and teams worldwide. We are dedicated to building a leading global digital sports platform that allows fans to buy, collect, and bet.