Lead Resident Services

Responsibilities

• Serve as the primary point of contact for residents, families, guests, vendors, and staff
• Coordinate resident services including dry cleaning, grocery delivery, and transportation
• Manage the community transportation schedule and chauffeur coordination
• Act as a liaison between the culinary department and guest meal reservations
• Maintain community security by monitoring resident and guest sign-in/out logs
• Manage reception area, incoming mail, and package deliveries
• Connect with new residents and families during their first week to introduce concierge services

Requirements

• Experience as a Concierge or in a customer service role preferred
• 1-2 years of experience working with seniors preferred
• Ability to use independent judgment and discretion
• Proficiency with standard office equipment and technology (computers, tablets, Word, email)
• Valid driver's license with an acceptable driving record
• Ability to work varied schedules including weekends, evenings, and holidays

Benefits

• Medical, dental, and vision insurance
• STD/LTD and life insurance
• 401k with employer matching
• Paid holidays
• Up to 20 days PTO in the first three years

About the Company

Experience Senior Living is comprised of dynamic professionals focused on empowering people as they grow older to live life to the fullest through impactful care and service.