Lead Resident Services

About the Company

At Experience Senior Living, we are a team of dedicated professionals driven by our mission to create communities with purpose that make a positive impact on the lives of our residents, their families and our team members. We are curating extraordinary experiences by fostering genuine friendships and connections with our residents.

Responsibilities

• Directly supervise concierge, resident services, valet, and chauffeur team members
• Create, publish, and adjust staff schedules to ensure adequate coverage
• Cover shifts personally when necessary to maintain uninterrupted service
• Conduct performance feedback, coaching, and recognition
• Oversee lobby and front desk operations to maintain a safe and inviting atmosphere
• Support coordination of transportation services, valet operations, and concierge requests
• Serve as an escalation point for complex resident or guest needs
• Assist the Executive Director with credit card reconciliation and administrative tasks
• Partner with other departments to ensure smooth community operations

Requirements

• 3 to 5 years of supervisory or managerial experience in customer service, hospitality, or senior living
• 3 to 5 years of experience in a lead or supervisory role managing small teams
• Strong scheduling, organizational, and administrative skills
• Proficiency in office management systems and basic financial reconciliation
• Ability to work varied schedules, including weekends, evenings, and holidays

Benefits

• Medical, dental, and vision insurance
• STD/LTD and life insurance
• 401k with employer matching
• Paid holidays
• Up to 20 days PTO in the first three years