Lead Records Associate

Responsibilities

• Coordinate workflow and oversee a small team to fulfill client records and information governance requests
• Provide job intake, prioritize tasks, and delegate duties to team members according to client needs
• Direct Quality Assurance processes to maintain efficient workflow and ensure client satisfaction
• Act as a subject matter expert regarding records management databases, policies, and procedures
• Manage physical, digital, and electronic records systems, including file and database maintenance
• Lead complex projects and train new or junior staff members
• Handle sensitive and confidential documents with high levels of discretion
• Interface with clients, vendors, and colleagues to resolve operational problems and meet deadlines

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• 4+ years of experience in a legal, banking, or large corporate environment
• Demonstrated experience leading or supervising team members
• Advanced skills in records management, information governance, and matter mobility
• Proficiency in MS Office (specifically Word and Excel)
• Ability to lift up to 50 lbs on a regular basis, including pushing file carts and lifting boxes

Preferred Qualifications

• Experience using HR Information Systems for time and absence tracking
• Advanced knowledge of records terminology and retention procedures
• Experience working in a fast-paced, high-pressure professional services environment

Benefits

• Medical, dental, and vision coverage
• Paid time off and disability insurance
• 401(k) with company match
• Life insurance and other voluntary supplemental insurance
• Parental leave and adoption assistance
• Tuition assistance

About the Company

RR Donnelley (RRD) provides marketing, packaging, print, and business services to the world’s most respected brands. Through proprietary technology and advanced data analytics, RRD delivers sustainable solutions that help global organizations reduce complexity and drive audience connections across the entire customer journey.