Lead Records Associate

Responsibilities

• Fulfill client records and information governance requests
• Maintain files and databases using physical, digital, and electronic systems
• Coordinate workflow and oversee a small team in the HR Information System
• Provide job intake, prioritize tasks, and delegate duties to team members
• Direct Quality Assurance processes to ensure client satisfaction
• Act as a subject matter expert regarding records management databases and policies
• Interface with clients, vendors, and colleagues regarding records requests
• Train new or junior staff members
• Handle sensitive and confidential documents and information
• Perform physical tasks including lifting up to 50 lbs.

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• Minimum 4 years of experience in legal, banking, or large corporate environments
• Demonstrated experience leading team members
• Advanced skill in legal records services, information governance, and matter mobility
• Proficiency with records software and alpha-numeric filing formats
• Advanced skill in MS Office (Word, Excel)
• Ability to use HR Information systems and job tracking software
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution.