Lead Quality Analyst

Responsibilities

• Complete assigned transaction evaluations
• Attend internal and external calibration sessions
• Oversee and manage performance and service quality to guarantee customer satisfaction
• Establish and maintain communication with clients and team members
• Relay important information through timely and accurate reports
• Produce effective strategies based on data reports and analysis

Requirements

• Six months experience in process transformation
• Proficiency in MS Office
• Ability to work in a fast-paced environment
• Strong analytical skills to interpret data and identify trends
• Strong verbal and written communication skills
• Ability to develop professional rapport and work as a team player

About the Company

Sutherland is a global provider of digital transformation and customer experience solutions, focusing on driving performance and high levels of customer engagement.