About the role

Responsibilities

Lead publishing execution across pre-launch, launch, and live service phases
Identify, prioritize, and drive resolution of production, service, and Live Ops issues
Oversee Live Ops at strategic and operational levels, focusing on service stability and incident response
Translate business and player needs into clear production requirements
Own production schedules, milestone tracking, and cross-functional coordination
Identify risks early and implement mitigation plans to reduce player impact
Drive major updates, events, hotfixes, and lifecycle initiatives
Improve publishing and Live Ops workflows by establishing scalable processes
Partner with data, marketing, platform, QA, community, and development teams
Present KPI trends, incident learnings, and production risks to leadership
Manage external partners or development studios as needed
Represent publishing and technical service needs within global planning discussions

Requirements

7+ years of experience in game production, publishing, Live Ops, or technical program management
Experience with online or live service titles
Proven ability to operate in fast-paced live service environments
Strong understanding of the North American game market and player expectations
Experience working with development, engineering, platform, QA, and operations teams
Expertise in Live Ops operations, KPI analysis, and data-driven decision-making
Demonstrated ability to manage complex cross-functional projects
Strong analytical, organizational, and communication skills

Hands-on experience in technical development, backend/service operations, or build/release processes
Knowledge of platform certification, tools, or game systems development