Lead - People Experience

Responsibilities

• Own and scale end-to-end employee lifecycle operations for a large, distributed workforce with high monthly churn
• Design and operate bulk hiring and onboarding models capable of handling ~1,000 joiners per week
• Manage the entire lifecycle for fixed-term contract employees on third-party payroll
• Ensure full compliance with central and state labour laws, including EPF, ESI, PT, LWF, and Minimum Wages
• Manage multiple vendors for payroll processing, background verification, and compliance filings
• Leverage HRMS and automation to drive digitisation and straight-through processing
• Lead and provide guidance to a multi-layered operations team

Requirements

• 12+ years of progressive experience in HR Operations, Shared Services, or Payroll Management
• Proven track record handling high-volume, blue-collar, or salesforce (preferably 15,000+ headcount)
• Deep expertise in managing full employee lifecycle and statutory compliance in India
• Experience designing scalable, automated solutions for payroll and BGV in high-attrition environments
• High proficiency in MS Excel
• Strong data-driven decision making and problem-solving skills

Preferred Qualifications

• MBA or PG Diploma in HR or equivalent

About the Company

PhonePe is a leading digital payments platform in India with over 600 million registered users. The company offers a wide portfolio of financial products and consumer tech businesses, aiming to unlock the flow of money and access to services for every Indian.