Lead - People Experience

Responsibilities

• Own and scale end-to-end employee lifecycle operations for a large, distributed workforce, including bulk onboarding, BGV, and exit processing.
• Design and operate high-volume onboarding models capable of handling approximately 1,000 joiners per week.
• Manage the entire lifecycle for fixed-term contract employees on third-party payroll, ensuring timely disbursements and vendor compliance.
• Ensure full compliance with central and state labour laws, including EPF, ESI, PT, LWF, and Minimum Wages.
• Oversee vendor performance for payroll, background verification, and compliance filings, defining clear SLAs and KPIs.
• Drive process excellence through HRMS automation, digitization, and straight-through processing to reduce manual effort.
• Lead and mentor a multi-layered operations team, fostering a culture of rigor and continuous improvement.

Requirements

• 12+ years of progressive experience in HR Operations, Shared Services, or Payroll Management.
• Proven track record of managing high-volume workforces (preferably 15,000+ headcount), including blue-collar or salesforce populations.
• Deep functional expertise in Indian statutory compliance, registrations, and remittances.
• Experience designing scalable, automated solutions for payroll and BGV in high-attrition environments.
• High proficiency in MS Excel and data-driven decision-making.
• Strong problem-solving skills and the ability to handle complex exceptions at scale.

Preferred Qualifications

• MBA or PG Diploma in Human Resources.

Benefits

• Comprehensive insurance coverage including Medical, Critical Illness, Accidental, and Life Insurance.
• Wellness programs and onsite medical support.
• Parental support including maternity, paternity, and adoption assistance.
• Retirement benefits such as PF, Gratuity, and NPS.
• Additional perks including higher education assistance and car lease options.

About the Company

PhonePe is a leading digital payments platform in India, serving over 600 million registered users and a network of over 40 million merchants. The company's mission is to unlock the flow of money and access to services for every Indian, offering a diverse portfolio that includes financial products and new consumer tech businesses.