Lead Operations & Creative Workflow

Responsibilities

• Build out and document a tiered, end-to-end audit process focusing on creative production workflows
• Define a standardized operational model for each audit phase including scope, methodology, inputs, and outputs
• Create repeatable workflows and quality standards for conducting operational and creative audits
• Collaborate with agency craft leads to define craft-specific audit deliverables
• Partner with the Growth team to build client-facing materials, service descriptions, and scoping tools

Requirements

• In-depth expertise in marketing agency operations and delivery processes
• Proven experience as a project or program manager establishing workflows in project-based environments
• Strong frameworks and systems design thinking with a service design mindset
• Ability to translate practitioner knowledge into documented, scalable processes
• Outstanding communication and presentation skills for engaging senior stakeholders

Preferred Qualifications

• Experience building repeatable service offerings or consulting methodologies

About the Company

DEPT® is a Growth Invention company operating at the intersection of technology and marketing. With over 4,000 specialists, they deliver services across Brand, Media, Experience, Commerce, CRM, and Technology & Data for global brands like Google, Meta, and OpenAI.