Lead Office Services Associate

Responsibilities

• Lead and direct workflow for service lines including reprographics, mail services, hospitality, and administrative support
• Manage direct reports by conducting time and absence tracking and ensuring compliance with company policies
• Coordinate team tasks by interpreting client requests, prioritizing jobs, and delegating duties to associates
• Oversee quality assurance processes to maintain efficient workflow and ensure high levels of client satisfaction
• Train new employees on standard operating procedures and service line equipment
• Handle client concerns and escalate operational problems to management when necessary
• Maintain all required logs, reporting documentation, and equipment supplies

Requirements

• High school diploma or equivalent
• Minimum of 3 years of experience in office services, preferably in a legal, banking, or large corporate environment
• Proven experience leading employees, including managing process adherence and timekeeping
• Intermediate proficiency with Microsoft Office and general computer skills
• Ability to lift up to 50 lbs on a regular basis
• Strong verbal and written communication skills for interacting with clients and team members

Benefits

• Medical, dental, and vision coverage
• Paid time off and disability insurance
• 401(k) with company match
• Life insurance and other voluntary supplemental insurance
• Parental leave and adoption assistance
• Tuition assistance and employer/partner discounts

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.