Lead Managed Services Consultant

Responsibilities

• Serve as the primary strategic advisor for Advertising & Marketing customers, aligning Sprinklr capabilities to business goals and driving executive stakeholder engagement.
• Build and execute Value Realisation Plans (VRPs) aligned to customer KPIs such as campaign performance, ROAS, and engagement.
• Lead the adoption of Sprinklr Advertising, Paid Social, and Marketing products, providing guidance on campaign setup, optimization, and automation.
• Manage end-to-end Managed Services delivery, including weekly reporting, performance reviews, and issue resolution.
• Mentor and coach junior consultants to improve client handling and product expertise.
• Collaborate cross-functionally with Success Managers, Account Executives, and Product teams to ensure alignment between business objectives and platform capabilities.

Requirements

• 6–10+ years of experience in digital advertising, performance marketing, or SaaS consulting/Managed Services.
• Hands-on experience with paid social platforms such as Meta, X, and LinkedIn.
• Proven experience working with Adtech or MarTech platforms.
• Experience managing enterprise or global clients within complex stakeholder ecosystems.
• Strong strategic thinking, problem-solving, and executive communication skills.

About the Company

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM). We empower brands to deliver extraordinary experiences at scale across every customer touchpoint by combining human instinct with the speed and efficiency of AI. Today, over 1,900 enterprises and 60% of the Fortune 100 rely on Sprinklr to unify data, break down silos, and act on real-time insights.