Lead Hand

Responsibilities

• Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
• Lead and motivate sorters, providing mentorship and training to warehouse associates and new hires
• Manage sorting, scanning, and processing workflows, including the setup of sorting layouts
• Assign labor and manage workforce deployment to meet operational needs
• Oversee shipping and receiving tasks, including unloading trailers and verifying freight against manifests
• Handle driver credentials, Bill of Lading (BOL) exchanges, and secure docking
• Maintain warehouse cleanliness and organization through regular checks and audits
• Perform data entry and respond quickly to operational changes or unforeseen events

Requirements

• Proven experience in team leadership or supervisory roles within a warehouse setting
• Strong understanding of Health & Safety compliance and enforcement
• Proficiency in workflow management and warehouse organization
• Experience with shipping, receiving, and freight verification
• Ability to perform data entry and manage administrative tasks accurately
• Strong communication skills to mentor staff and coordinate with management

Benefits

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program

About the Company

Intelcom | Dragonfly is Canada’s leader in last-mile logistics, operating more than 100 sorting stations across three continents. Our vision is to deliver fast, accurate, and reliable service powered by cutting-edge technology.