Lead Hand

Responsibilities

• Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
• Enforce safe working methods and conduct regular safety audits and warehouse checks
• Motivate, lead, and mentor sorters and package handlers, including training new hires
• Support the supervision of sorting, scanning, and processing of packages and returns
• Manage workforce deployment and assign labor as required to meet operational needs
• Oversee the unloading of trailers, verify freight against manifests, and manage driver credentials
• Maintain warehouse cleanliness, organization, and efficient sorting layouts
• Perform data entry and handle administrative tasks as assigned by supervisors

Requirements

• Proven experience in team leadership and mentoring within a warehouse setting
• Strong understanding of Health & Safety protocols and compliance
• Experience in shipping and receiving, including unloading/loading pallets and managing BOLs
• Proficiency in workflow management and warehouse organization
• Ability to perform data entry and manage sorting layouts
• Ability to respond quickly to operational changes and unforeseen events

Benefits

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program

About the Company

Intelcom | Dragonfly is Canada’s leader in last-mile logistics. With more than 100 sorting stations and operations across three continents, we deliver fast, accurate, and reliable service powered by cutting-edge technology.