Lead Front Desk Agent

Responsibilities

• Update and complete Training Manuals and SOPs
• Initiate and lead cross shift training sessions
• Train new agents and offer refresher training to tenured staff
• Act as the Manager on Duty (MOD) when needed and assist with guest-related issues
• Perform hotel tours to monitor performance and identify engineering issues
• Manage room inventory on sold out nights to maximize occupancy
• Greet guests and maintain a friendly, helpful attitude
• Coordinate with other departments regarding guest needs
• Assist in emergency and security procedures

Requirements

• 1 year of previous hotel experience in front desk or guest services
• Knowledge of Front Office operations (Front Desk, Concierge, Guest Services)
• Proficient with Microsoft Suite and industry software
• Ability to handle difficult customer interactions
• Ability to stand, walk, or be on feet for extended periods
• Ability to lift or move up to 50 lbs

Preferred Qualifications

• College degree in a related field

Benefits

• Health, Dental, and Vision Insurance
• Flexible Spending Account
• Life Insurance
• Paid Time Off and Paid Leave
• 401(k) Savings Plan
• Other company perks

About the Company

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them, set in the heart of elevated and unique locations.