Lead Follow-Up & Appointment Setting Virtual Assistant

Responsibilities

• Follow up on new inquiries from Facebook and Google Ads via phone, SMS, WhatsApp, and email
• Conduct outbound calls to prospective students and parents to book introductory guitar lessons
• Manage and update lead records within GoHighLevel (GHL) and LeadConnector
• Confirm appointments, send reminders, and follow up with no-shows
• Maintain ongoing communication with current students and families to provide a professional experience
• Prepare weekly performance reports including leads contacted, lessons booked, and enrollments
• Assist with inbox management, calendar scheduling, and administrative documentation

Requirements

• Excellent spoken and written English communication skills
• Previous experience in appointment setting, customer service, or lead follow-up
• Strong organizational and time-management abilities
• Ability to work independently and proactively
• Reliable internet connection and a quiet work environment
• Proficiency in using CRM tools and communication platforms

Preferred Qualifications

• Experience using GoHighLevel (GHL) or LeadConnector
• Experience working with inbound lead management
• Background in education, coaching, music schools, or tutoring services
• Familiarity with Facebook and Google Ads lead follow-up processes
• Experience re-engaging dormant leads and previous customers

About the Company

20four7VA provides offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets such as the US, UK, Canada, and Australia.