Lead Field Service Technician

Responsibilities

• Manage, supervise, and optimize the performance of a team of field service technicians and engineers
• Lead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites
• Provide daily guidance, coaching, mentorship, and technical support to field service technicians
• Serve as the technical lead for advanced troubleshooting and product expertise
• Resolve punch list items on job sites and ensure paperwork deliverables are met
• Identify project risks and report them to management
• Ensure technicians have required tools, materials, and documentation
• Coordinate with commercial and administration teams for scope requests

Requirements

• Associate degree, vocational training, military experience, or equivalent in power distribution systems
• Minimum of 2 years of field service experience with an emphasis on start-up and commissioning
• Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources
• Ability to lift and carry equipment up to 50lbs
• Ability to travel up to 75%

Preferred Qualifications

• Experience with switchgear, electrical distribution systems, and electrical control systems
• Familiarity with advanced communication protocols and networking concepts
• Prior supervisory or lead-level experience

About the Company

IEM is dedicated to delivering world-class electrical distribution systems for complex power needs. With 75 years of experience, they provide innovative solutions for industries that power the world's most dynamic markets.