Lead Field Service Technician

Responsibilities

• Coordinate, prioritize, and resolve customer issues related to VHF/UHF radio, telephony, networking, and PC systems.
• Act as the primary technical point of contact and local on-site representative for the customer.
• Analyze system failures, identify malfunctions, and perform equipment repairs, maintenance, and removal.
• Manage technical products, services, logistics, and inventory to meet contract requirements.
• Conduct technical analysis of product implementations and modifications according to customer specifications.
• Supervise daily site operations and coordinate technical resources to meet contractual Service Level Agreements (SLAs).
• Maintain operational processes, documentation, and quality management standards.
• Travel up to 30% to support customer requirements.

Requirements

• University Degree or 6 years of relevant professional experience.
• Canadian citizenship.
• Eligibility for RAIC (Restricted Area Identity Card) security clearance.
• Bilingual fluency in English and French (spoken and written).
• Proven technical experience with VHF/UHF radio systems.
• Valid driver's license and access to a vehicle.

Preferred Qualifications

• Completion of practical coursework in RF Radio & Electronics.
• Completion of practical coursework in Networking.
• Demonstrated leadership and the ability to train and direct other technical personnel.

Benefits

• 3 weeks of paid vacation.
• Extended health, dental, and vision insurance.
• Life and long-term disability insurance.
• Group RRSP with company contributions up to 18% combined.
• Ongoing training, education, and tuition reimbursement in select areas.
• Onsite parking and proximity to public transit.

About the Company

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. As part of RTX, we provide a comprehensive portfolio of expertise to help customers meet the demands of the global market and shape the future of flight.