Lead EyeCare Advisor

Responsibilities

• Deliver the LensCrafters Experience by managing patient care and linking doctor and retail functions
• Perform pre-examination testing with accuracy and attention to detail
• Greet customers promptly and handle telephone inquiries in a professional manner
• Explain required paperwork, products, services, and expected delivery timeframes
• Operate POS systems accurately, managing payments, insurance, and discounts
• Assist customers in selecting frames and lenses suited to their vision, lifestyle, and budget
• Maintain organized patient records in accordance with HIPAA regulations
• Manage contact lens inventory, including disinfection and clinical support for the Optometrist
• Drive key performance indicators and ensure flawless execution of brand standards

Requirements

• High School graduate or equivalent
• 1 year of experience in a professional environment
• Strong customer service and interpersonal skills
• Proven leadership and problem-solving abilities
• Basic math skills and familiarity with computers, cash registers, and calculators
• Ability to work accurately under time pressure and high customer volume

Preferred Qualifications

• Previous experience in customer service, retail, or the optical industry
• Knowledge of current fashion trends

About the Company

LensCrafters is a leader in pairing state-of-the-art technology with a personal approach to eye care. As part of EssilorLuxottica, we are part of a global community of over 200,000 employees dedicated to driving transformation in the eyewear and eyecare industry.