
Posted 18 hours ago
Lead EyeCare Advisor
LensCraftersLead EyeCare Advisor
Requirements
High School graduate or equivalent, 1 year of experience, Customer service skills, Leadership skills, Problem solving ability, Basic math skills, Interpersonal skills
Skills
customer serviceRetailOptometry
About the role
Responsibilities
- Deliver the LensCrafters Experience by managing patient care and linking doctor and retail functions
- Perform pre-examination testing with accuracy and attention to detail
- Greet customers promptly and handle telephone inquiries in a professional manner
- Explain required paperwork, products, services, and expected delivery timeframes
- Operate POS systems accurately, managing payments, insurance, and discounts
- Assist customers in selecting frames and lenses suited to their vision, lifestyle, and budget
- Maintain organized patient records in accordance with HIPAA regulations
- Manage contact lens inventory, including disinfection and clinical support for the Optometrist
- Drive key performance indicators and ensure flawless execution of brand standards
Requirements
- High School graduate or equivalent
- 1 year of experience in a professional environment
- Strong customer service and interpersonal skills
- Proven leadership and problem-solving abilities
- Basic math skills and familiarity with computers, cash registers, and calculators
- Ability to work accurately under time pressure and high customer volume
Preferred Qualifications
- Previous experience in customer service, retail, or the optical industry
- Knowledge of current fashion trends
About the Company
LensCrafters is a leader in pairing state-of-the-art technology with a personal approach to eye care. As part of EssilorLuxottica, we are part of a global community of over 200,000 employees dedicated to driving transformation in the eyewear and eyecare industry.
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LensCrafters · New York
