Lead Exit and Benefits Administration

Responsibilities

• Own end-to-end exit administration for high-volume sales workforce (800-1000 exits per week), ensuring payroll accuracy and compliance.
• Manage post-exit formalities including relieving letters, Full & Final settlements, and statutory documentation (PF, ESIC, gratuity).
• Oversee employee insurance administration, including enrollments, claims support, and coordination with insurers/TPAs.
• Manage employee recoveries, dues reconciliation, and liaise with legal functions for high-value cases.
• Administer time-off and leave management to ensure data integrity for payroll and actuarial valuations.
• Drive process excellence by partnering with HRIS and tech teams to automate workflows and reduce manual interventions.
• Lead and guide a team of Exit and Benefits specialists, managing capacity and ensuring consistent output quality.
• Publish regular MIS reports covering exit volumes, recovery status, and benefits trends.

Requirements

• Graduate or Postgraduate degree in HR or a related field.
• 4-5 years of experience in HR Operations, Benefits Administration, or Payroll.
• Proven experience leading teams and driving process improvements in large, fast-growing organizations.
• Extensive experience managing high-volume exit operations.
• Proficiency in MS Excel or Google Sheets for MIS reporting and dashboard management.
• Strong stakeholder management skills with the ability to work under tight timelines and high pressure.

Benefits

• Comprehensive insurance coverage including Medical, Critical Illness, Accidental, and Life Insurance.
• Wellness programs including Employee Assistance Programs and onsite medical support.
• Parental support including maternity, paternity, and adoption assistance.
• Retirement benefits such as PF, Gratuity, and NPS.
• Additional perks including higher education assistance and car lease options.

About the Company

PhonePe is a leading digital payments platform in India, serving over 600 million registered users and a network of over 40 million merchants. The company's ecosystem includes financial services like insurance and lending, as well as new consumer tech ventures like Pincode and Indus AppStore. PhonePe is committed to building scalable platforms that empower millions of Indians by unlocking access to money and essential services.