Posted 10 hours ago
Lead, Customer Experience Program Manager
SolarWindsLead, Customer Experience Program Manager
Requirements
5+ years experience in Program Management or CX, Strong analytical and project management skills, Experience with Salesforce or Tableau preferred
Skills
Program ManagementMarket Research
About the role
Responsibilities
- Support execution of relational and transactional NPS and customer feedback programs
- Coordinate survey launches, communications, reporting timelines, and follow-up actions
- Manage cross-functional initiatives across Customer Experience, Product, Support, Marketing, and Customer Success teams
- Maintain project trackers, dashboards, and program documentation
- Conduct market, competitor, and industry research to support strategic decision-making
- Analyze customer trends, feedback themes, adoption patterns, and engagement signals
- Partner with analytics and operations teams to build dashboards and reporting views
Requirements
- 5+ years of experience in Program Management, Customer Experience, Operations, Marketing, or Business Strategy
- Strong organizational and project management skills
- Analytical mindset with ability to interpret data and synthesize insights
- Strong written and verbal communication skills
- Experience with Salesforce, Tableau, Excel/Google Sheets, or PowerPoint is a plus
About the Company
SolarWinds is a people-first company dedicated to helping customers accelerate business transformation with simple, powerful, and secure solutions.
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeLead, Customer Experience Program Manager
SolarWinds · Bangalore
