Lead Customer Engineer

Responsibilities

• Execute end-to-end account strategy for a major enterprise customer
• Serve as the main customer-facing point of contact, managing executive and leadership relationships
• Lead large, multi-workstream customer programs across simulation, validation, and autonomy workstreams
• Drive cross-functional coordination across engineering, product, and sales teams to prioritize customer needs
• Navigate ambiguity and complex customer situations, including incident response and high-stakes escalations
• Communicate program status, risks, and recommendations clearly to senior customer stakeholders
• Continuously engage customers to identify pain points and evaluate project timings

Requirements

• 7+ years of experience working with external enterprise customers to integrate complex systems and troubleshoot issues
• Demonstrated ability to lead multi-workstream programs and coordinate cross-functional teams under ambiguity
• Excellent executive-level and technical communication skills with a focus on solving customer problems
• Strong grounding in large-scale software development and baseline knowledge of software systems
• Professional fluency in Korean and English
• Ability to thrive in a fast-paced environment with urgency, ownership, and effective execution under tight timelines

Preferred Qualifications

• Domain background in sensors, ADAS/AD, automotive, or a closely related field
• Experience directly managing or leading teams of engineers in a formal leadership capacity
• Experience with commercially available tools such as JIRA
• Proven track record of leading complex programs involving 15+ software and hardware engineers

About the Company

Applied Intuition is a Silicon Valley company powering the future of physical AI. Founded in 2017 and valued at $15 billion, it creates the digital infrastructure needed to bring intelligence to every moving machine. The company serves the automotive, defense, trucking, construction, mining, and agriculture industries, and is trusted by 18 of the top 20 global automakers and the United States military. Applied Intuition is headquartered in Sunnyvale, California, with offices worldwide including Seoul.