Lead Customer Engineer

Responsibilities

• Execute end-to-end account strategy for major enterprise customers in the Korean market.
• Serve as the primary customer-facing point of contact, managing executive and leadership relationships.
• Lead large, multi-workstream customer programs, coordinating delivery across simulation, validation, and autonomy workstreams.
• Drive cross-functional coordination between engineering, product, and sales teams to ensure customer needs are prioritized and met.
• Navigate complex customer situations, including incident response and high-stakes escalations, with composure.
• Communicate program status, risks, and recommendations clearly to senior customer stakeholders.

Requirements

• 7+ years of experience working with external enterprise customers to integrate complex systems and drive problem resolution.
• Proven ability to lead multi-workstream programs and coordinate cross-functional teams under ambiguity.
• Strong grounding in large-scale software development and software systems.
• Professional fluency in both Korean and English.
• Excellent technical and executive-level communication skills.
• Ability to thrive in a fast-paced environment with a high degree of ownership and urgency.

Preferred Qualifications

• Strong domain background in sensors, ADAS/AD, automotive, or closely related fields.
• Experience directly managing or leading teams of engineers in a formal leadership capacity.
• Proven track record of leading complex programs involving 15+ software and hardware engineers.
• Proficiency with commercially available tools such as JIRA.

About the Company

Applied Intuition is powering the future of physical AI. Founded in 2017, we are creating the digital infrastructure needed to bring intelligence to every moving machine on the planet. We service the automotive, defense, trucking, construction, mining, and agriculture industries through tools, operating systems, and autonomy solutions. Our technology is trusted by eighteen of the top 20 global automakers and the United States military.