Lead Clinical Robot Associate

Responsibilities

• Monitor and safely assist mobile service robots in a hospital environment
• Collect data and troubleshoot real-world situations while providing feedback to engineers
• Prioritize customer experience and communicate with hospital staff regarding robot operation
• Prepare and publish monthly schedules
• Onboard and train new Clinical Robot Associates
• Approve time cards and manage coverage for callouts
• Escalate corrective action issues

Requirements

• High school diploma or GED
• Supervisory experience leading small teams, including scheduling and training
• Strong customer service and de-escalation skills
• Excellent written and verbal communication skills
• Ability to lift up to 40 pounds
• Ability to work varying shifts, including nights, weekends, and holidays
• Willingness to undergo vendor credentialing (immunizations, background check, drug screen)

Preferred Qualifications

• Previous experience working in a healthcare environment
• Passion for the intersection of healthcare and technology
• Results-oriented mindset with strong organizational skills

About the Company

Diligent Robotics builds artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments in real-world settings like hospitals.