Lead Client Success Manager (Enterprise)

Responsibilities

• Manage a portfolio of 8–10 strategic enterprise client relationships across North America
• Guide clients through the entire lifecycle, from initial onboarding to renewal
• Serve as a trusted advisor to senior stakeholders and C-suite executives
• Drive client retention and identify opportunities for cross-selling and upselling services
• Collaborate with Product, Engineering, and Marketing teams to communicate client feedback and success stories
• Monitor account health and use data to track product usage, engagement, and renewal potential
• Conduct regular business planning meetings to evaluate success and identify future objectives

Requirements

• 5+ years of experience in account management or client relationship roles
• Proven success in managing stakeholder and C-suite relationships
• Experience working within the sports or entertainment industry
• Proficiency with Microsoft Dynamics and Salesforce CRM platforms
• Strong knowledge of SaaS and enterprise software products
• Excellent communication, analytical, and problem-solving skills
• Ability to travel up to 25%, including overnight stays

Preferred Qualifications

• Experience with the KORE intelligence platform
• Advanced expertise in Microsoft Office Suite for detailed reporting and presentations

About the Company

Two Circles is a Sports & Entertainment Marketing business dedicated to growing audiences and revenues. By understanding fan behavior—how they spend money, the events they attend, and the content they consume—we help our clients grow both direct-to-consumer and B2B revenues. Our platforms and services are trusted by over 1,000 global clients, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike, and Amazon.