Lead CDBG Case Manager

Responsibilities

• Monitor case files to ensure compliance with federal, state, and program requirements
• Review applicant files for completeness, accuracy, and eligibility determination
• Provide guidance on program policies, procedures, and documentation requirements to case managers
• Conduct quality assurance reviews and assist with corrective actions
• Track productivity metrics and ensure program timelines are met
• Assist with training new staff and ongoing staff development
• Serve as a liaison between management, case managers, and program stakeholders
• Assist applicants with escalated concerns or complex cases
• Maintain accurate notes and documentation within program databases
• Participate in outreach events, team meetings, and program improvement initiatives
• Travel regionally and statewide as required

Requirements

• Bachelor’s degree and 2 years of relevant experience (or demonstrated equivalency)
• Valid driver’s license and ability to travel to project sites
• Proficiency in Microsoft Office and case management/database systems

Preferred Qualifications

• Previous leadership or supervisory experience
• Strong knowledge of HUD/CDBG regulations and compliance requirements
• Experience with CDBG disaster recovery programs
• Strong attention to detail and file auditing experience
• Ability to coach and mentor staff effectively
• Excellent organizational, communication, and problem-solving skills

Benefits

• Medical, dental, and vision insurance
• Life, AD&D, and disability benefits
• Paid time off and leaves of absence
• Retirement savings plan and employee stock purchase plan
• Well-being resources and employee assistance program

About the Company

AECOM is the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges. We are a global team of over 50,000 professionals delivering projects that create a positive and tangible impact in water, environment, energy, transportation, and buildings.