Lead Campaign Operations Manager

Responsibilities

• Supervise Campaign Managers, providing guidance, feedback, and hands-on support
• Manage relationships with Students’ Unions, venues, and external/internal stakeholders
• Oversee daily operational excellence, timelines, deliverables, and resource allocation
• Coordinate with the Head of Campaign Management to implement strategic initiatives and workflow improvements
• Collaborate cross-functionally with Logistics, Staffing, Creative Production, and Partnerships
• Analyze campaign and operational performance data to identify trends and improvement opportunities
• Act as a point of escalation for operational issues and troubleshoot challenges in real time
• Manage deliverability checks to ensure compliance and quality standards
• Support onboarding, training, and development of team members

Requirements

• 5+ years of experience in operational roles (campaign delivery, project management, events, or account management)
• Proven team management and mentorship experience
• Demonstrable leadership in handling operational complexities
• Exceptional organizational and process optimization skills
• Experience with CRMs such as Salesforce or HubSpot
• Strong understanding of operational compliance and risk management
• Commercial awareness regarding advertiser outcomes and client retention
• Excellent communication and stakeholder management skills
• Proficiency in data analysis and operational metrics
• Solutions-focused mindset capable of thriving under pressure

Benefits

• Base Salary: £40,000 + £20,000 OTE
• Pension contributions of 5%
• 25 days holiday (excluding bank holidays)
• Day off on your birthday
• Share Options
• Work from home set-up budget
• Season Ticket Loan Scheme
• Paid maternity, paternity, adoption, or shared parental leave

About the Company

native is a fast-moving startup creating the infrastructure that connects students, Students’ Unions, universities, and advertisers through a managed marketplace.