Lead Call Center Representative

Responsibilities

• Oversee and monitor call center operations when the Supervisor is unavailable
• Provide guidance to staff regarding appointment schedule changes and conflicts
• Serve as a liaison for patient situations, including handling upset or dissatisfied patients
• Oversee training for new hires
• Assist with reports and other administrative projects
• Greet, register, and schedule patients to ensure an exceptional experience

Requirements

• High school diploma or GED required
• Minimum two years of customer support experience in a medical or clinical office setting
• Experience with EMR and scheduling systems such as Athena, Greenway, or Phreesia
• Strong verbal communication and active listening skills
• Ability to multitask and manage time effectively
• Ability to occasionally travel during the work week

Preferred Qualifications

• Associate's degree

About the Company

Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice that has served the Washington, DC metropolitan area for over forty years. Partnered with Advantia Health, the practice focuses on providing high-quality reproductive, prenatal, and preventative care for women.