Lead, Business Operations

Responsibilities

• Lead business operations across the Connected Services organization by enabling strong business planning, cost transparency, and analytical rigor
• Partner with Program Management, Product, Finance, and Marketing to align long-range plans and execution priorities
• Develop and maintain operational and financial models to support future Connected Services offerings
• Track and analyze operational spend, vendor costs, and OPEX in partnership with Finance
• Architect the development of future-state P&L structures and unit-cost models
• Translate complex financial and operational data into clear insights and executive-ready recommendations
• Collaborate with Data Science resources to support predictive modeling and scenario analysis
• Lead quarterly and annual planning cycles by preparing executive materials and forecasting
• Ensure consistency and accuracy in metrics and reporting across Charging, Connected Services, and Fleet initiatives
• Contribute to continuous improvement of business operations processes and analytical standards

Requirements

• Bachelor’s degree in Business, Finance, Analytics, Economics, Engineering, or a related field
• 12+ years of experience in business operations, analytics, finance, strategy, or program support
• Demonstrated experience in business planning, forecasting, budgeting, or operational analytics
• Strong analytical skills with the ability to synthesize data into actionable insights
• Experience partnering with Finance, Product, Engineering, and Program Management teams
• Proficiency in Excel and business intelligence tools such as Power BI
• Familiarity with P&L modeling, unit economics, or cost-to-serve analysis
• Experience using AI-enabled productivity or analytics tools
• Strong communication skills to explain complex financial and operational concepts

Preferred Qualifications

• MBA or equivalent degree

Benefits

• Medical, dental, vision, and income protection plans
• 401(k) program with employer match and immediate vesting
• 20 days planned PTO plus 40 hours unplanned PTO
• 14 company or floating holidays annually
• Up to 16 weeks of paid parental leave